Scope of Application

These General Conditions of Sale (hereinafter “CGV”) govern all sales of products (hereinafter “the Products”) by STUDIO SØD (hereinafter “the Company”) to consumers and professional buyers (hereinafter “the Customer”) through the website studio-sod.com. They outline the terms of ordering, payment, delivery, and the management of returns for Products ordered by Customers.


Our business is based in France and operates in compliance with French law and the relevant EU consumer protection laws.


Placing an order via studio-sod.com implies the Customer’s full and unreserved acceptance of these General Conditions.

Products

These terms apply to all sales of the Products from our website.The Products available for purchase are those described on the website studio-sod.com as of the date of consultation by the Customer, subject to stock availability. The Company takes care to provide accurate and detailed descriptions of the Products to best inform Customers. However, the Customer acknowledges and accepts that errors or omissions in product descriptions may occur.

Ordering process

Orders are placed exclusively through our website. The process for ordering requires the Customer to follow a step-by-step procedure outlined on the site. You’ll get an email confirmation once your order is placed. If there are any issues with your order, please contact us as soon as possible at: contact@studio-sod.com By placing an order, the Customer accepts the pricing and the descriptions of the Products displayed on the website.

Price

Our prices include all applicable taxes, including French VAT (Value-Added Tax), excluding shipping fees. Prices may be changed without prior notice, but orders will be billed based on the rates in effect at the time the order is placed.

Payment

Payment by the Customer is required at the time of purchase and orders will not be processed until full payment has been received.The Customer can make the payment via card or any other means listed on the website. Payments are processed securely in compliance with EU regulations on secure transactions.

Shipping

We currently ship to Europe. Shipping costs will be shown at checkout, and we aim to dispatch orders within 2-3 business days. Delivery will be made to the address provided by the Customer during the ordering process. Delivery times depend on the shipping destination. We are exploring options to ship outside of Europe in the (hopefully) near future.

Returns

The Customer can return the product within 14 days for a refund, as long as it’s in its original, unused condition, as per the EU Consumer Rights Directive. Return shipping is paid by the Customer. To initiate a return, the Customer must contact us at contact@studio-sod.com within the 14 days. Once the item is received and inspected, we will process the Customer’s refund within 14 days via the Customer’s original payment method.

Exchanges

The Customer can exchange the ordered item for a different size or color, by notifying us at contact@studio-sod.com within 14 days to arrange an exchange. Return shipping is paid by the Customer. The product must be in its original, unused condition.

Cancellations

The Customer may cancel the order at any time before the item is shipped by contacting us at contact@studio-sod.com. After dispatch, the right of cancellation under French and EU law allows the Customer to return the product within 14 days of receipt, as per the return policy outlined above.

Liability

The Company guarantees the following:

  • Legal guarantee of conformity for defective, damaged, or non-conforming Products.
  • Legal warranty against hidden defects due to material, design, or manufacturing defects rendering the Product unusable.

We cannot be held liable for any damages or issues resulting from the misuse or incorrect use of our products after purchase.